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shippingShipping

To see full shipping details, click here

paymentsPayment Methods Available

Credit cards, processed through the PayPal system: PayPal is a secure credit card payment system.

Bank Transfer: transfer the amount to the IBAN PT50003502290001853043078. Don't forget to enter your order number in the comments field.

Payments by Paypal
BankTransfer

clients accountClients Account

- To manage your orders, use the page Your account. This page is available for registered users only.

help deskContacts and Help Desk

Feel free to contact us using any of the following methods:

- Address: Rua Mouzinho da Silveira N.27 1ºB
1250-166 Lisboa Portugal
- Phone: + 351 966 671 845
- Email: help@velvetbull.com

refundReturn and refund policy

1 - Cancellation requests before the order is shipped: We will refund the total amount paid. Just send an email and request the cancellation.
2 - Cancellation requests because of product damage or different product received: The customer has 30 days after the transaction date to request a return and refund for any issues related to the quality of the product. The full or partial refund, according to the number of products returned or damaged, will be made after the products return to us. You will receive a shipping label from us for return procedure.
3 - Cancellation requests after the goods are shipped without reasonable motive: The customer has 30 days after the transaction date to request a return in these conditions. The refund of the total amount of the products will be made deducting the shipping costs times two, to cover the transportation to your address and the return to ours. The refund will be made after the products return to us. You will receive a shipping label from us for return procedure.
4 – For all the above requests just email customer service help@velvetbull.com to start the process.

warrantyWarranty

The website does not give extra warranties on the products bought from it. Warranty will be provided by the manufacturers of the individual product.