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Help

help

shippingShipping

To see full shipping details, click here.

paymentsPayment Methods Available

Credit cards, processed through the PayPal system: PayPal is a secure credit card payment system.

Bank Transfer: transfer the amount to the IBAN PT50003502290001853043078. Don't forget to enter your order number in the comments field.

Payments by Paypal
BankTransfer

clients accountClients Account

- To manage your orders, use the page Your account. This page is available for registered users only.

help deskContacts and Help Desk

Feel free to contact us using any of the following methods:

- Address: Rua Mouzinho da Silveira N.27 1ºB
1250-166 Lisboa Portugal
- Phone: + 351 966 671 845
- Email: help@velvetbull.com

refundRefund and Cancellation Policy

1 - Cancellation requests before the order is shipped: Total refund will be made in maximum of 48 business hours.
2 - Cancellation requests for no reason after the goods are shipped: A refund of the total amount of the products, excluding the shipping costs times two, to cover the transportation to your address and the return to ours. The refund will be made after the bottles return to us.
3 - Cancellation requests because of product damage or different product received: The customer has 30 days after the transaction date to request a refund for any issues related to the quality of the product. The refund will be made after the bottles return to us.

warrantyWarranty

The website does not give extra warranties on the products bought from it. Warranty will be provided by the manufacturers of the individual product.


Em caso de litígio o consumidor pode recorrer a uma Entidade de Resolução Alternativa de Litígios de consumo:
Centro de Arbitragem de Conflitos de Consumo de Lisboa
www.centroarbitragemlisboa.pt
Mais informações em Portal do Consumidor www.consumidor.pt